Customer satisfaction is of utmost importance to us. We strive to provide quality items and world-class customer service. Special care, quality assurance and attention to detail is taken to ensure your order arrives on time and as expected.
RETURN POLICY
Please email info@momentsbymims.com to initiate a return within 5 Business Days of Receipt. Include your order number and details of which items you’d like to return. All returns must be authorized before shipping your item back to us. Please note the following:
•Due to the nature of the products -plates, glasses, and utensils cannot be returned for exchange or refund.
•Approved item(s) must be returned in unused condition in their original packaging.
•Return shipping cost is the responsibility of the buyer. This also applies for orders that received free shipping if the order is returned.
•Please allow up to 2 weeks after the merchandise is received for your refund to be processed.
INCORRECT/MISSING/DAMAGED ITEMS
Please email info@momentsbymims.com to report any incorrect, missing, or damaged items within 5 business days of receipt.
If there is an error with your order at the fault of Moments by Mims and the incorrect item is sent, the incorrect item will be replaced with the correct item originally ordered or a refund will be processed.
If an order arrives damaged, please keep all the contents of the package in place and take photo(s) of the damaged parcel in order to file a claim. All returns must be authorized before shipping your item back to us. Please include your order number, photo(s) and any details in your email.
